Refund Policy
Our refund policy and terms for service payments
Last Updated: January 2025
Masir Educational Consultancy Services Company (MECSC) is committed to providing transparent and fair refund policies. This Refund Policy outlines the terms and conditions under which refunds may be issued.
1. Visa-First Guarantee Policy
Our core principle is the "Visa-First Guarantee." Under this policy:
- No Upfront Fees: We do not charge service fees until your visa is approved
- Result-Based Payment: You only pay after successful visa approval
- Risk-Free Service: We share the risk with you, ensuring we succeed only when you do
2. Refund Eligibility
2.1 Service Fee Refunds
If you have paid service fees and your visa application is rejected due to reasons beyond your control (e.g., documentation errors on our part, incorrect information provided by us, or failure to meet agreed-upon service standards), you may be eligible for a full or partial refund.
2.2 Cancellation by Client
If you decide to cancel our services before we begin processing your application, you may be eligible for a refund minus any administrative costs already incurred. Refund eligibility depends on:
- Stage of application processing
- Services already rendered
- Costs already incurred on your behalf
2.3 Cancellation by MECSC
If we are unable to provide services due to circumstances beyond our control or if we cancel your service agreement, you will receive a full refund of any fees paid.
3. Non-Refundable Fees
The following fees are generally non-refundable:
- Third-Party Fees: Application fees paid directly to universities, visa fees paid to embassies, test fees (IELTS, TOEFL, etc.), and other third-party charges
- Services Already Rendered: Fees for services already completed, such as document preparation, consultation sessions, or application submissions
- Administrative Costs: Costs incurred for document processing, courier services, or other administrative expenses
- Language Training Fees: Fees for language courses or test preparation classes that have already commenced
4. Refund Process
Step 1: Submit a written refund request to [email protected] or contact us at +93 70 836 7996. Include your application reference number and reason for refund.
Step 2: Our team will review your request within 5-7 business days and assess eligibility based on this policy.
Step 3: If approved, we will process the refund within 14-21 business days using the original payment method.
5. Refund Timeline
- Review Period: 5-7 business days from request submission
- Processing Period: 14-21 business days after approval
- Total Timeline: Approximately 3-4 weeks from request to refund receipt
Note: Refund processing times may vary depending on your payment method and banking institution.
6. Partial Refunds
In some cases, partial refunds may be issued based on:
- Services already completed
- Costs already incurred
- Stage of application processing
- Specific circumstances of the cancellation
The exact refund amount will be calculated and communicated to you during the review process.
7. Dispute Resolution
If you are not satisfied with our refund decision, you may:
- Request a detailed explanation of the decision
- Provide additional documentation or information
- Request escalation to a senior manager
- Seek mediation or arbitration if necessary
8. Special Circumstances
8.1 Visa Rejection
If your visa is rejected due to factors beyond your control and not related to incomplete or incorrect documentation on your part, we will review your case for potential refund eligibility.
8.2 University Admission Rejection
If your university application is rejected and we cannot secure an alternative admission, we will work with you to find solutions or discuss refund options based on services rendered.
8.3 Force Majeure
In cases of force majeure (natural disasters, pandemics, political instability, etc.), refund policies will be evaluated on a case-by-case basis with consideration for exceptional circumstances.
9. Payment Method Refunds
Refunds will be processed using the original payment method:
- Bank transfers will be refunded to the original account
- Credit/debit card payments will be refunded to the original card
- Cash payments may require alternative arrangements
Please ensure you provide accurate banking or payment details for refund processing.
10. Changes to Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. For existing service agreements, the policy in effect at the time of agreement will apply.
11. Contact Us
For refund requests or questions about this policy, please contact us:
Masir Educational Consultancy Services Company (MECSC)
Address: 4th floor, Office#1 Estiqlal Plaza, In Front of old MTN Office, Jalalabad, Afghanistan
Phone: +93 70 836 7996
Email: [email protected]
Business Hours: Saturday - Thursday, 9:00 AM - 5:00 PM (Afghanistan Time)